Skills
- Team Handling, Process Auditing
Location
- A: 1304, Devika Tower, Nehru Place, Kalkaji
State
- Delhi
Pin Code
- 110019
Shift
- DAY
Gender
- BOTH
Sub Category
- Team Manager
Job Description
- • Ensure Zero escalation from client with respect to quality of work
• Ensure accuracy of analytics performed on information database created by process consultants and validated by Team leads
• Understand the process in detail & its control environment so as to be able to guide the team
• Monitor work of team leads and Process consultants
• Conduct training of client personnel (for new assignment) and in-house team members (for up skilling) on the sales process.
• Help resolve queries that client / team leads may have on any aspect of the work performed. Utilise project management capabilities to ensure adequacy and accuracy of checks performed at multiple locations assigned to PMOs
• Reporting of status at pre-defined intervals and timely escalation, in case of any issue
